Remove MFA

Remove MFA from your mobile device

1. Go to IDS: ids.mau.se. Select 'I have problems logging in'

2. Select 'Reset MFA'

3. Log in with BankID or eduID

4. Copy the temporary access code

5. Log in to the Microsoft security site: mysignins.microsoft.com/security-info

   Log in with your datorid@mau.se (e.g. aa1234@mau.se) and your temporary access code. We recommend that you open the link in a private window or in incognito mode.

6. On the Microsoft page, you will see Microsoft Authenticator and your mobile device. Click on 'Delete'.

Activate MFA on your mobile device

Once you have removed the MFA from your old mobile device, you can move on to the next step – activating the MFA on your new mobile device.

Activate MFA for your computer identity

Contact

If you have any questions, please contact IT Support.

Contact IT Support