If you change your mobile phone or tablet, you will need to remove MFA and enable a new MFA on your new device.

Remove MFA

  1. Go to IDS: ids.mau.se. Select 'I have problems logging in'.
  2. Select 'Reset MFA'.
  3. Log in with BankID or eduID.
  4. Copy the temporary access code.
  5. Log in to the Microsoft security site: mysignins.microsoft.com/security-info
    Log in with your MauID as an email address, MauID@mau.se (e.g. aa1234@mau.se) and your temporary access code. We recommend that you open the link in a private window or in incognito mode.
  6. On the Microsoft page, you will see Microsoft Authenticator and your mobile device. Click on 'Delete'.

Remove MFA – instructional video

https://play.mau.se/media/t/0_x9x3jx2h?enablejsapi=1

Activate MFA on your mobile device

Once you have removed the MFA from your old mobile device, you can move on to the next step – activating the MFA on your new mobile device.

Activate MFA

Contact

If you have any questions, please contact IT Support.

Contact IT Support

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