As a student, you have a right to be able to study on equal terms in a good study environment also if you have a disability. You can get help from the university if you are a student or PhD student and have a disability. Under anti-discrimination laws, you could have the right to support if you have a lasting physical, psychological or other limitation.

New guidelines for Learning support due to the Coronavirus

Learning support services offered remotely due to the ongoing pandemic

We offer meetings over Zoom and telephone. Workshops and meetings between mentors and mentees are still held digitally by using, for example, Skype, Zoom or e-mail. 

For questions, email the person you have previously been in contact with:

Please provide your telephone number in the email if you want us to call you back
It is also possible to email us at 

How to apply for support

When you have been admitted to a course or programme, you can apply by logging in to the Nais database using your computer identity. The application will ask you to describe your disability and how it affects your studies. The first time you apply you must also include a certificate verifying your disability and the disability should last at least 6 months.

To get learning support, you must:

  • be admitted to a course or programme at the University
  • have a document certifying your disability
  • apply for support

Certificate verifying your disability

The certificate should verify your disability and be issued by a licensed healthcare professional such as a doctor, psychologist, audiologist or licensed dyslexia therapist. If you have not seen a healthcare professional for diagnosis, you can contact the healthcare service 1177 for more information on who to turn to. The certificate must include:

  • your name and the name of the person/institution issuing the certificate
  • the date of the investigation or the date you contacted the healthcare service provider
  • how long you have had a disability or had medical contact
  • how long the disability is expected to last
  • how the disability affects you

Apply through the NAIS database

What happens next?

After your application has been processed, you will be contacted by a member of staff who works with learning support.

After discussing your needs with one of our staff members, you will receive a NAIS-decision outlining the support offered, which you then present to your teacher. In some cases you can also download the NAIS-decision when you apply to take an examination.

Support during your studies

The most common forms of support are:

Notetaking support

Notetaking support means that a classmate will be compensated for taking notes for you during lectures and scheduled seminars. You need to be present at the lectures and seminars where you will receive notetaking support. It is not possible to receive notetaking support for group work or recorded, web-based lectures.

The notes will be sent to you as soon as possible, either as hard copies or digitally. The person responsible for taking notes will go through them together with you and provide clarification if needed. 

Your lecturers will assist you in finding someone to provide notetaking support, but you are also welcome to ask a classmate of your choosing.


Supervision support might mean getting extra supervision in connection with an internship or thesis work, or clarification regarding study tasks.

Lecture material in advance

To help you follow presentations, teachers can make lecture material available in advance. Talk to your teacher to get more information about whether this is possible for you. 


A person to help you find your way around the University.

Audio and video recording during lectures

Students who have been granted learning support for disabilities have the right to record audio and video during lectures.


You may be entitled to help from a mentor, for example to plan and structure your studies. The support is structured around the individual students' needs. 

Drop-in session when you're waiting to get a mentor

Mentor's drop-in on zoom is for you when a coordinator have granted you the right to a mentor, but you haven't yet been assigned one. Join us for short questions, to get help with creating structure, plan and prioritize your studies, and brainstorm ideas, or let us guide you to further support.  


Wednesdays at 10–12, from 29 September to 27 October

How to connect

Connect to Zoom by clicking the link below. You will first come to a waiting room. This means you can end up in a queue if the mentor is busy with another student. When it’s your turn the mentor will let you into the meeting room. If there are other students in need of support your time with the mentor will be limited to 15 minutes.   

Connect to Zoom meeting

Assistive software, speech synthesis and talking books

Your studies might be facilitated by various assistive software, such as spelling programmes, or speech synthesis programmes that reads text in word documents and on web pages. All students at the University, not just those who have been granted learning support, can download assistive software on their private computer free of charge. In addition, students with reading disabilities can turn to the library for access to talking books.

Support during exams

Common support measures during exams include access to computer, time extensions and the opportunity to take an exam in a smaller group.

Apply for learning support during exams

Technical equipment

You can borrow technical equipment such as dictaphones, digital highlighters and smart pens from Learning Support.

All students have equal access to the opportunity to participate in international opportunities, irrelevant of whether they have a disability or not. International opportunities can include an exchange semester, doing an internship abroad or writing your thesis abroad. Partner universities are required to offer the same level of Learning support that you receive at Malmö University and there is also extra support available for writing your application. Within several exchange programmes, there is also the possibility to apply for extra funding if you have a disability.

Read more about international opportunities

If you would like more information or have questions about learning support and international opportunities you are welcome to contact the Department for Learning Support at or International Office

If you need other forms of support

If you have a severe visual impairment, need a sign language interpreter, or if your teaching facilities need to be adapted, contact Learning Support before you start your studies to ensure that the support is in place for you as soon as possible. You may also apply for support once you have been accepted to your course or programme. 

Become a support person

As a support person for a fellow student with a disability, you can provide notetaking, help out as a guide, mentor or study assistant. 

How to apply

If you are interested, send a cover letter to telling us a bit about yourself and why you would like to be a support person. We will contact you for a meeting. 

Payment information 

You will get paid for your work as a mentor and are expected to spend about an hour a week mentoring. We regularly offer (compensated) training courses for which you will receive a certificate. 

Salary information

Salaries from the University are paid via the bank Danske Bank. New employees must submit their account details in order for their salary to be paid into their personal accounts. 

How to register your bank account


Reporting time

Report your time in the self-reporting system Primula. To log in to Primula, use the same user ID and password that you use to log into your computer. 

Download a guide on how to report your hours worked

Logging in when you are in the University network, on location

Log into Primula

Logging in from outside the University network

Comments or complaints 

Comments and complaints about the learning support service can be submitted to Malin Alfredsson

Know your rights! Support for students with disabilities 

According to the Swedish Discrimination Act, students with documented lasting disabilities have the right to special pedagogical and compensatory support if such a need exists. You can read more about your rights in the document titled The Rights and Responsibilities of Students at Malmö University

Support measures may take the form of aids/specialist equipment, adapted literature, specially equipped computers, support staff and adapted examinations. Students are required to submit an application in order to have their needs assessed. The student will be notified of the decision to grant support, and is responsible for passing on the information to their teachers. 

Teachers and examiners are required to consider the proposed measures in the decisions regarding adaptions to teaching and examinations, where decisions are reached pursuant to the Swedish Discrimination Act. However, the point of departure shall always be the intended learning outcomes stated in the course or study programme syllabus and adaptions shall be implemented in such a way that these outcomes can be examined. Examiners decide which adaptions are possible to make before examinations.

Read more about your rights and responsibilities in this guiding document.

Contact Learning Support

Ground floor, the Student Service Centre, Neptuniplan 7
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