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Connect to Wi-Fi (eduroam)
Wi-Fi (eduroam)
Malmö University’s wireless network is called eduroam. Here you can find out how to create an account and connect your devices to the Wi-Fi.
Create an account
If this is your first time connecting to the eduroam network, you will need to create an account:
- Log in to IDS using your MauID: ids.mau.se
- Select ‘Eduroam/Wi-Fi’ from the menu.
- Give the account a name under ‘Create new account’ (e.g. 'Computer' or ‘iPhone’).
- Click ‘Create’.
- The newly created eduroam account can be found under ‘Current accounts’.
- The username for the account is displayed as an email address. Click on the eye icon to view the password.
Manage your account
You can find your account details by:
- Logging in to ids.mau.se
- Selecting ‘Eduroam/WiFi’
If you lose a device, you can remove the account linked to that device under ‘Eduroam/WiFi’.
It may take up to 20 minutes for the changes to take effect.
Set up eduroam
Wi-Fi on your computer
- Download the eduroam Installer
- Enter your eduroam username and password (from ids.mau.se)
Wi-Fi on your mobile phone or tablet
- Install the ‘geteduroam’ app from the Google Play Store or the App Store
- Enter your eduroam username and password (from ids.mau.se)
It may take up to 20 minutes for your account to become fully active. If you are still unable to connect, please contact IT Support.
Can't you connect?
Forget a network
If you are having trouble connecting to the network:
- Ask your device to forget the ‘eduroam’ network. Then reconnect to the network using your account details. Make sure you are using your eduroam account and not your MauID.
Step-by-step guide to asking your device to forget a network on different devices:
Mac
macOS Ventura and later
- Click on the Apple menu in the top left corner and select System Preferences.
- Go to Wi-Fi in the side menu.
- Click on “Advanced...” in the bottom right corner.
- You will now see a list of known networks.
- Select the network you want to remove and click “-” (the minus button).
- Click Done and then OK.
macOS Monterey and earlier (System Preferences)
- Click on the Apple menu in the top left corner and select System Preferences.
- Go to Network.
- Select Wi-Fi from the list on the left and click Advanced….
- Find the network in the list of “Favorite Networks”.
- Select the network and click “-” (minus button).
- Click OK and then Apply.
Chromebook
- Tap the clock in the bottom right corner of the screen.
- Select Settings (the gear icon).
- Go to Network → Wi-Fi → Known Networks.
- Find Eduroam, click on the three vertical dots, and select Forget.
Don't forget that you need to review the settings as a first-time user would, please see the instructions above.
Android
(The steps may vary slightly depending on the model and Android version.)
- Open Settings.
- Go to Network & Internet → Wi-Fi.
- Tap the network you want to delete (or the list of saved networks).
- Select Forget.
Don't forget that you need to review the settings as a first-time user would, please see the instructions above.
iPhone/iPad
- Open Settings.
- Tap Wi-Fi.
- Tap the information symbol (“i”) next to the network you want to remove.
- Select Forget this network and confirm.
Windows
Windows 10 and Windows 11
- Click on the network icon at the bottom right of the taskbar (it looks like the Wi-Fi symbol).
- Select “Network & Internet settings.”
- Go to the “Wi-Fi” menu in the sidebar.
- Click on “Manage known networks.”
- Find the network you want to remove in the list.
- Click on the network and select “Forget.”
Connection issues (Windows)
Some Windows computers may experience problems connecting to Eduroam after an update. The issue arises because the computer attempts to use IPv6, even though the network only uses IPv4.
You can check that Windows is up to date on your computer. If it still doesn’t work, you can manually disable IPv6 in the network settings.
Make sure Windows is up to date
- Click the Start menu and select ‘Settings’ (the cog icon).
- Go to ‘Update & Security’. Select ‘Windows Update’.
- Click ‘Check for updates’.
- Install any available updates and restart your computer if necessary.
Turn off IPv6 manually
- Click the Start menu and type ‘Network and Sharing Centre’, then open it.
- Select ‘Change adapter settings’ from the menu on the left.
- Right-click your active network connection (usually ‘Wi-Fi’) and select ‘Properties’.
- In the list that appears, locate ‘Internet Protocol Version 6 (TCP/IPv6)’.
- Uncheck the box for ‘IPv6’.
- Click OK and restart your computer.
Guest Wi-Fi
MAUGUEST is the university’s wireless network for guests. Logins are valid for a maximum of 24 hours. To connect to the network:
- Select to connect to the MAUGUEST wireless network.
- Enter the security key: malmouniversity
- Open a web browser if the page does not appear.
- Read, check, and accept the “User Agreement.”
- Enter your email address and then click Continue/Connect.