The University's wireless network is called Eduroam. You will need to set up accounts for your devices before you can connect to the WiFi.

How to set up a Wi-Fi connection

To connect to Eduroam, you first need to create a WiFi account in IDS:

  1. Start by logging in to ids.mau.se with your computer identity.
  2. Click on “Eduroam/WiFi” in the menu.
  3. Under “Create new account”, name the account, e.g. “Computer” or “iPhone”, and then click on “Create”.
  4. You will then find your newly created WiFi account under “Current accounts”. The account username is formatted as an email address. To see the password, click on the eye symbol to the right of the password field.
  5. To connect to WiFi, select “Eduroam” in the network settings on your device and enter the new connection details (username and password) when prompted. Then click connect/save, and your device will automatically connect in the future.

Log in to IDS

Please note: After you have created your Eduroam account, it may take a while before you can log in. Usually it is quick, but in some cases it can take up to 20 minutes for everything to sync. If you still cannot connect to the network after 20 minutes, contact IT support for help.

One account per device

For security reasons, we recommend that you have one WiFi account per device you connect, for example, one for your laptop and another for your smartphone. This makes it easy to block the account if you lose the device. You can do this easily in IDS.

You can have a maximum of 5 active WiFi accounts at the same time.

Especially for Android and Chromebooks

Depending on the manufacturer, Chromebook and Android users may sometimes need to review their Wi-Fi settings in addition to the instructions above in order to connect to the network.

Find the eduroam network in the list of Wi-Fi networks.

When the connection form opens, you need to check that the following information is correct and fill in your own details where missing:

  • SSID: eduroam
  • Security: EAP
  • EAP method: PEAP
  • Phase 2 of EAP authentication: MSCHAPv2
  • Server CA certificate: Do not check
  • Subject alternative name matching: DNS:eduroam.mau.se
  • Domain suffix matching: mau.se
  • Identity: your Eduroam username, e.g. abcd12@mau.se (must be specified)
  • Password: your Eduroam password (must be specified)

Click Connect.

Special instructions for Android devices such as Google Pixel and Sony

For Android devices such as Google Pixel and Sony, you need to download the Geteduroam app from Google Play and configure Eduroam via this app – the organization is “Malmö University”. Then enter the new connection details (username and password) when prompted. Then click Connect.

 

Manage your Eduroam account

If you forget your details or need to deactivate an Eduroam account, you can do so via ids.mau.se under the “Eduroam / WiFi” menu.

Please note that changes can take up to 20 minutes to take effect in all systems.

Problems connecting to the network

If you are having problems connecting to Eduroam, try asking your device to forget the network and then log in again. This applies to both new users and those who have previously connected to Eduroam. Be sure to log in with your Eduroam account and not your computer ID. You can also download and run Eduroam Installer if you have problems connecting.

Download Eduroam Installer

If the network is not working properly

If you experience poor network coverage, please report the problem.

Contact form for IT support

Forget a network on different devices

Step-by-step guide.

Mac

macOS Ventura and later

  1. Click on the Apple menu in the top left corner and select System Preferences.
  2. Go to Wi-Fi in the side menu.
  3. Click on “Advanced...” in the bottom right corner.
  4. You will now see a list of known networks.
  5. Select the network you want to remove and click “-” (the minus button).
  6. Click Done and then OK.

macOS Monterey and earlier (System Preferences)

  1. Click on the Apple menu in the top left corner and select System Preferences.
  2. Go to Network.
  3. Select Wi-Fi from the list on the left and click Advanced….
  4. Find the network in the list of “Favorite Networks”.
  5. Select the network and click “-” (minus button).
  6. Click OK and then Apply.

Chromebook

  1. Tap the clock in the bottom right corner of the screen.
  2. Select Settings (the gear icon).
  3. Go to Network → Wi-Fi → Known Networks.
  4. Find Eduroam, click on the three vertical dots, and select Forget.

Don't forget that you need to review the settings as a first-time user would, please see the instructions above.

Android

(The steps may vary slightly depending on the model and Android version.)

  1. Open Settings.
  2. Go to Network & Internet → Wi-Fi.
  3. Tap the network you want to delete (or the list of saved networks).
  4. Select Forget.

Don't forget that you need to review the settings as a first-time user would, please see the instructions above.

iPhone/iPad

  1. Open Settings.
  2. Tap Wi-Fi.
  3. Tap the information symbol (“i”) next to the network you want to remove.
  4. Select Forget this network and confirm.

Windows

Windows 10 and Windows 11

  1. Click on the network icon at the bottom right of the taskbar (it looks like the Wi-Fi symbol).
  2. Select “Network & Internet settings.”
  3. Go to the “Wi-Fi” menu in the sidebar.
  4. Click on “Manage known networks.”
  5. Find the network you want to remove in the list.
  6. Click on the network and select “Forget.”

Problems connecting to the network (Windows devices)

If you use Windows, in some cases you may need to take additional steps beyond forgetting the network and reconnecting.

We have seen that some Windows computers may have problems connecting to Eduroam after an update. The error is due to the computer trying to use IPv6, even though the network only uses IPv4.

What you can do:

  1. Check that your computer is fully updated.
  2. If it still doesn't work, manually disable IPv6 in your network settings.

How to ensure your computer is up to date (Windows 10/11)

  1. Click the Start menu and select Settings (the gear icon).
  2. Go to Update & Security → Windows Update.
  3. Click Check for updates.
  4. Install any available updates and restart your computer if necessary.

Turn off IPv6 (Windows 10/11)

  1. Click on the Start menu and type Network and Sharing Center, then open it.
  2. Click on Change adapter settings in the menu on the left.
  3. Right-click on your active network connection (usually “Wi-Fi”) and select Properties.
  4. In the list that appears, locate Internet Protocol Version 6 (TCP/IPv6).
  5. Remove the check mark (uncheck the box) for IPv6.
  6. Click OK and restart your computer.

Wi-Fi for guests

MAUGUEST is the university's wireless network for guests. Log in as described below. The connection lasts for a maximum of 24 hours.

  1. Select to connect to the MAUGUEST wireless network.
  2. Enter the security key: malmouniversity
  3. Open a web browser if the page does not appear.
  4. Read, check, and accept the “User Agreement.”
  5. Enter your email address and then click Continue/Connect.